Global address list cached mode not updating
So there are three factors stopping you seeing that new user on the GAL (, however if that’s not an option, read on). Force your Outlook Client to Download the Offline Address book. Check that the OAB is getting distributed from the Exchange/CAS server. Note: Make sure the Generation Server is set to a server that exists, and it’s online.Support for Outlook 2000 was dropped with Exchange 2007, Exchange 2010 only supports Outlook 2003 (post SP2). In the diagram below you can see this server is performing public folder AND web based distribution, this is probably because you ticked this box when you installed the product.I picked up that there is a lot of questions relating to Global Address Lists (GAL’s) not updating so I thought that I would create this article to show you how to Manually Update Global Address List GAL on Exchange 2010 and verify that it is indeed updating: WHEN WILL YOU USE THIS ARTICLE 1.Outlook Address List not showing newly created users or contacts 2.were never transferred properly (could be wrong on this, but my experience tells me otherwise). And what we seem to be experiencing is the Global Address List when in Cached Exchange Mode, does not update.Even removing the OAB files from the client and having it re-download does not seem to work all the time. Forced an address book update on the Server side, waited for a day to even let the automatic update run, everything says it has run successfully.In addition to this there a a few methods by which your Outlook clients get the offline address book.*Note: Unless you are NOT in cached mode.
If it is working properly, then we can try brainstorming again for another possible reason.
Or force Outlook to download the latest version of the offline address book.*Note: Disabling cached mode is not really a fix!
I know this is a very well documented issue, however, it seems to be hit and miss for our environment as to when different things work temporarily or not so I thought I'd pose this question here.
For web-based distribution make sure the site is up.
Exchange 2013/2016Exchange 2013/2016 will only be distributing the OAB via web-distribution. For all versions of Outlook (since 2003) you have two choices, either take Outlook out of cached mode* (so it queries the ‘live’ global address list).